CMS Launches Annual Provider Satisfaction Survey

Surveys will be sent to 30,000 random providers

Get ready: If you're a Medicare provider, the Centers for Medicare & Medicaid Services (CMS) could be mailing you a Medicare Contractor Provider Satisfaction Survey (MCPSS).

About 30,000 randomly selected Medicare providers - including DME suppliers - will receive the survey starting this month. Participants can access the survey online, or can give responses via mail, fax or phone.

The MCPSS is part of the Medicare Modernization ACT (MMA) of 2003 that required Medicare to measure health-care provider satisfaction with Medicare contractors. A CMS news announcement of the survey said it "enables CMS to hear provider concerns, monitor trends, improve contractor oversight and increase efficiency of the Medicare program."

Results will be posted to the CMS Web site this summer.

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Laurie Watanabe is the editor of Mobility Management. She can be reached at

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