NSM Announces New Service Delivery & Supply Chain Directors
- By Laurie Watanabe
- Mar 16, 2015
Citing “unprecedented corporate growth during 2014,” National Seating & Mobility (NSM) has hired Darrell Chiasson to be its director of service delivery, and Chris Paz to be its director of supply chain management.
In a news announcement, NSM said Chiasson has 20 years of clinical engineering leadership and 35 years of overall experience in health care. The announcement said Chiasson “will focus on building a best-in-class service organization that will improve client service experience while minimizing downtime and repairs.”
Chiasson said integrated customer service was crucial due to NSM’s large number of new branches nationwide. “We intend to set the industry standard for service delivery,” he noted.
Sandi Neiman, COO of NSM, said of Chiasson’s appointment, “We are focused on a proactive service delivery model where patients are delighted, not frustrated. Darrell’s seasoned service delivery leadership will help NSM differentiate itself in speed, accuracy and responsiveness.”
NSM also announced Chris Paz has become its director of supply chain management. The company said Paz would be working with NSM’s vendors “to help ATPs get the most appropriate products and services to meet client need.” Paz’s career experience includes more than a decade in purchasing and managerial experience in the medical rehab and automotive industries.
Paz said of his new position, “I am happy to contribute to such a great company. I look forward to building strong relationships with NSM’s complex rehab technology users and clients.”
Laurie Watanabe is the editor of Mobility Management. She can be reached at firstname.lastname@example.org.