Mobility Management Podcast: Investigating Documentation Dilemmas

Evaluation-to-delivery (E-to-D) times for Complex Rehab Technology (CRT) can lengthen for many reasons, from the sheer volume of information that payors ask for to the fact that different payors have significantly different justification requirements.

In this podcast sponsored by ATLAS Clinical Evals Software (ACES), ATLAS CEO Bill Paul and Joe McKnight, ATP/SMS, CRTS, discuss the most common causes of E-to-D delays and how to streamline the documentation process to benefit all members of the seating team, from clients and caregivers to clinicians, referral sources, funding sources… and yes, the ATP.

“There are lots of holes where E-to-D can get bogged down,” McKnight said in the podcast. “But the root cause in almost all cases is a lack of processes through to the resolution.

“When the process for evaluation of CRT is ill defined or vaguely defined, accountability generally gets lost somewhere along the line, and things grind to a halt.”

Paul explained that this particular E-to-D tool — the ACES system — has kept pace with the evolving business landscape, which now includes telehealth options. “I like to look at it as everybody being served with the best practice that is available at the time,” he said. “The patients in many cases are unable or unwilling to travel, especially during the pandemic: They were not going to leave their homes, they were not going into a clinical setting and have exposure to illnesses.”

This episode is the second in a series of ATLAS Technology podcasts on creating the best-possible client experience. To listen to podcast #1, Service & Repair: Busting the “Unprofitable” Myth, click here. And browse the entire Mobility Management podcast collection here.


About the Author

Laurie Watanabe is the editor of Mobility Management. She can be reached at

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