At Your Service August 1, 2018 by Laurie Watanabe Related Articles Read More >NSM Expands Momentum Academy Education Series National Seating & Mobility says the series has twice as many events in 2023, just a year after the tour's launch.NCART & NRRTS: Virtual Congressional Fly-In a “Great Success” Follow-up will now be key to keep the industry's "asks" a priority in front of Congress.VGM HR Team Achieves Mental Health First Aid Certification The company said the new certification is another way to "help protect the well-being of VGM employee owners.”Etac & Kalogon Announce Smart Technology Partnership The manufacturers say the new agreement will improve availability for smart wheelchair cushions worldwide.
NSM Expands Momentum Academy Education Series National Seating & Mobility says the series has twice as many events in 2023, just a year after the tour's launch.
NCART & NRRTS: Virtual Congressional Fly-In a “Great Success” Follow-up will now be key to keep the industry's "asks" a priority in front of Congress.
VGM HR Team Achieves Mental Health First Aid Certification The company said the new certification is another way to "help protect the well-being of VGM employee owners.”
Etac & Kalogon Announce Smart Technology Partnership The manufacturers say the new agreement will improve availability for smart wheelchair cushions worldwide.
 and money (purchasing replacement parts) without getting paid.</p>
<p>Hardship is felt by the client, to be sure. But it’s shared by the provider.</p>
<p>The legal assistant was surprised that what sounds like a long and cumbersome repair and reimbursement process is pretty standard in this industry. I don’t know the reason for that surprise — if there’s a general lack of understanding of how complex this industry’s wheelchairs are because of their highly technical capabilities and the fact that they’re custom built and/or fit to each user. Or if the lack of understanding concerns the many requirements for documentation and approvals that are an everyday part of providing and servicing CRT.</p>
<p>I do know that the attorney believed his client’s power chair should have been ready to roll and fully functional when his client needed it.</p>
<p>I bet the provider wanted that, too.</p>
<p>Service and repair isn’t always a flashy topic, and repair technicians can be an underappreciated group, even though they’re crucial to seating and wheeled mobility success. So any time service gets some attention — the new DMERT certification program, for example — I think it’s a good thing.</p>
<p>Thanks to very hard work by the industry, more and more policy makers know what CRT is these days. When those policy makers achieve a similar understanding of the value of high-quality, timely, informed service and repair… that will be a great day, indeed.</p>
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