 and money (purchasing replacement parts) without getting paid.</p>
<p>Hardship is felt by the client, to be sure. But it’s shared by the provider.</p>
<p>The legal assistant was surprised that what sounds like a long and cumbersome repair and reimbursement process is pretty standard in this industry. I don’t know the reason for that surprise — if there’s a general lack of understanding of how complex this industry’s wheelchairs are because of their highly technical capabilities and the fact that they’re custom built and/or fit to each user. Or if the lack of understanding concerns the many requirements for documentation and approvals that are an everyday part of providing and servicing CRT.</p>
<p>I do know that the attorney believed his client’s power chair should have been ready to roll and fully functional when his client needed it.</p>
<p>I bet the provider wanted that, too.</p>
<p>Service and repair isn’t always a flashy topic, and repair technicians can be an underappreciated group, even though they’re crucial to seating and wheeled mobility success. So any time service gets some attention — the new DMERT certification program, for example — I think it’s a good thing.</p>
<p>Thanks to very hard work by the industry, more and more policy makers know what CRT is these days. When those policy makers achieve a similar understanding of the value of high-quality, timely, informed service and repair… that will be a great day, indeed.</p>
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