Complex Rehab Technology (CRT) depends on great relationships and how well stakeholders can work together to create the best seating and wheeled mobility outcomes. It also depends on enormous amounts of documentation and data coming from multiple directions.
In the latest podcast from Mobility Management, Numotion’s Bret Barczak and Elizabeth Floegel discuss digital enablement and how it can support CRT provision while keeping people — clients, caregivers, clinicians, provider teams, referral sources — at its center.
“I think enablement is the key part to digital enablement,” Barczak said in the podcast. “Digital enablement really enables people to do work more efficiently and effectively. It can reduce error rates; it can lessen rework.”
At the same time, Barczak said, “It’s important to realize that the technology in digitization is not a replacement for people. I think we see [digitization] in a lot of other industries, and it’s made for better customer experiences. We really need this digital enablement in the CRT space.”
Floegel explained the value of digitization in a people-focused industry such as CRT: “Digital is the art of using the technology and data to serve more people, more of our customers, more of our clinicians, more personally and frankly, faster with more accuracy. It’s about leveraging the data that Numotion already has, and the technology that already exists that’s really well used in other industries, to make it easier to do business with us.”
Listen to “People-Centric: How Digital Enablement Can Support Better CRT Outcomes,” and check out other episodes in Mobility Management’s podcast center.
