Mobility Management Podcast

Mobility Management Podcast

The complex rehab technology (CRT) industry includes seating and mobility clinicians and providers, funding and policy specialists, rehab engineers, manufacturers and, of course, consumers and their families. Join Editor Laurie Watanabe as these stakeholders share their insights, predictions and hopes for CRT. Whether you design, manufacture, recommend, build, fit, service or fund seating and mobility, our podcasts offer personal perspectives from CRT’s front lines.

How Small Providers Can Rise Above Their Competitors

Jul 28, 2022

It's a challenge for smaller Complex Rehab Technology and mobility providers to distinguish themselves from the competition. But optimal product selection can be one way to stand out. In this podcast sponsored by WHILL, VP of Sales Justin Gagnon discusses what providers should look for when choosing products to carry, while Doug Mykol, Managing Partner at New Tech Mobility, explains his product selection process for this new business.

Duration: 23 min

Leveraging Technology to Simplify CRT/DME Operations

Jul 18, 2022


Due to the immense amount of documentation required by payers, operational efficiency is crucial for a Complex Rehab Technology (CRT) or Durable Medical Equipment (DME) business to be successful.

In the third episode in the ATLAS Technology Group-sponsored series, CEO William Paul and Chief Innovation Officer Diana Escalera discuss how to leverage technology to make the documentation and justification process more accurate, consistent, and efficient, to the benefit of the provider, clinical partners, consumers and caregivers, and the funding sources themselves.

Listen to the second episode in the series (Documentation Dilemmas: From Identifying Delays to Streamlining Solutions) or the first episode (Service & Repair: Busting the “Unprofitable” Myth) for more information on how providers can improve their customer service outcomes.

Duration: 24 min

NCART Update: CRT's Summer Heats Up!

Jun 30, 2022

NCART's Don Clayback and Mickae Lee preview a busy summer in Complex Rehab Technology (CRT), as the industry awaits a CMS power seat elevation and standing public comment period, and advocates get ready for August's CRT Awareness Week and September's virtual Congressional fly-in.

Duration: 24 min

NRRTS at 30: The Evolving Role of the RTS

Jun 22, 2022

As the National Registry of Rehabilitation Technology Suppliers (NRRTS) celebrates its 30th anniversary, Executive Director Weesie Walker discusses how the job of Rehab Technology Suppliers (RTS) has changed over the years, the current challenges they face, and how NRRTS plans to raise up and educate the next RTS generation for the benefit of all Complex Rehab Technology stakeholders.

Duration: 38 min

Documentation Dilemmas: From Identifying Delays to Streamlining Solutions

May 19, 2022


Evaluation-to-delivery (E-to-D) times for Complex Rehab Technology (CRT) can balloon for many reasons, from the sheer volume of information that payors ask for to the fact that different payors can have significantly different justification requirements.

In this podcast sponsored by ATLAS Clinical Evals Software (ACES), ATLAS CEO Bill Paul and Joe McKnight, ATP/SMS, CRTS, discuss the most common causes of E-to-D delays and how to streamline the documentation process to benefit all members of the seating team, from client and caregivers to clinicians, referral sources, funding sources… and yes, the ATP.

This is the second in a series of ATLAS Technology podcasts focusing on creating and providing the best-possible client experience. To listen to podcast #1, Service & Repair: Busting the “Unprofitable” Myth, click here.

Duration: 21 min

Service & Repair: Busting the “Unprofitable” Myth

Apr 18, 2022

Historically, service and repair departments at Complex Rehab Technology (CRT) and HME businesses have underperformed, existing mainly to support clinicians and consumers, but with few expectations for growth or profitability. Bill Paul (CEO of ATLAS Technology/co-CEO ATLAS-FIOS) and Matthew Macpherson (ATP, co-CEO of ATLAS-FIOS) discuss why so many service departments underachieve, how investing in service makes sound business sense, and what tools are available to assess and address each service department’s unique needs and goals.

Duration: 26 min

Reimagining the Successful Workplace of Tomorrow

Mar 30, 2022

The pandemic has made employees re-evaluate what they want from their jobs, while perspectives from younger workers — Millennials and Zoomers — are making companies rethink their workplace culture and policies. National Seating & Mobility CEO Bill Mixon and Chief Human Resources Officer Ann Mahaffey discuss employment trends, why job satisfaction will hinge on more than just a paycheck going forward, and what it will take to build successful workplaces in the future.

Duration: 22 mins

CRT's Complicated Relationship with Innovation

Mar 23, 2022

Complex Rehab Technology (CRT) relies on innovation to meet the evolving needs and goals of people with disabilities. But is CRT a nurturing environment for new ideas and new technology? LUCI co-founders Barry Dean and Jered Dean discuss barriers to new technology and how stakeholders can work together toward more successful seating and mobility outcomes.

Duration: 36 min

"Are You Okay?": Prioritizing Self Care in CRT

Feb 25, 2022

In the best of times, working in Complex Rehab Technology is physically, mentally, and emotionally challenging. CRT professionals are accustomed to taking care of others... but who's taking care of CRT professionals? Patrick Boardman, ATP, discusses what he's hearing and noticing from colleagues... and explains why self care should also be industry priorities.

To talk to someone live, 24 hours a day, call or text 988 to reach the 988 Suicide & Crisis Lifeline, or visit the Web site for more resources and information. Doctor On Demand’s resources include mental health professionals available to meet online, as well as online assessments for anxiety and depression.

Duration: 27 min

NCART Update: On Unfinished Business & Moving Forward

Feb 18, 2022

NCART's Executive Director Don Clayback and Associate Director Mickae Lee recap Complex Rehab Technology issues that have carried over from 2021, and discuss policy and advocacy priorities as the industry looks to move forward from the pandemic.

Duration: 22 min

20 Years Later: Service Is (Still) King!

Feb 10, 2022

Rick Graver, ATP, the owner of Medtech Services Inc. in Reno, Nev., explains why he believes service is still key (and why independent providers are still critically important) in this premiere episode of Mobility Management's 20th anniversary podcast series. Plus: Read Rick's original column "Tools of the Trade," published in Mobility Management's very first issue.

Duration: 36 min

What to Know About the 2022 International Seating Symposium

Jan 05, 2022

Mark Schmeler, Director of the International Seating Symposium, and Barry Steelman, founder of Steelman Marketing, discuss a new pandemic-related format change to the 2022 International Seating Symposium... and what this means for future ISS events.

Duration: 25 min

Roads to Success: Collaborating with Automotive Mobility Dealers

Oct 20, 2021

Danny Langfield, CEO of the National Mobility Equipment Dealers Association (NMEDA) explains how collaborations between automotive mobility dealers and Complex Rehab Technology professionals can benefit CRT consumers and their families.

Duration: 23 min

Advocating with Passion: CRT Awareness Week 2021

Sep 17, 2021

Preserving access to Complex Rehab Technology (CRT) takes a village... as well as preparation, patience, and passion. Brook McCall, Erin Michael, Mike Osborn, and Mickae Lee share their advocacy stories, as well as tips for creating memorable and meaningful conversations, just in time for National CRT Awareness Week.

Duration: 46 min

NCART Update: A Triumph + Why We Advocate

Aug 19, 2021

Don Clayback and Mickae Lee from NCART recap a Medicare funding policy change, highlight CRT Awareness Week, and review industry policy priorities going forward.

Duration: 22 min

Required Documentation and Payer Policies: New Equipment and Repair Orders

Jun 01, 2021

The time it takes to provide a Complex Rehab Technology wheelchair and seating, which by definition are medically necessary, can be frustrating for consumers, clinicians, suppliers and referral sources. More frustration over long wait times can also occur when that medically necessary wheelchair needs repairs. National Seating & Mobility's Gerry Dickerson and Charles Sargeant discuss why these delays continue to happen, and how streamlining the equipment provision and service system can benefit all stakeholders, including funding sources.

Duration: 23 min

NCART Update: MWC Policy & More in 2021 Q2

May 23, 2021

NCART's Don Clayback and Mickae Lee return with updates on Medicare's manual wheelchair accessories policy, plus what comes next for power standing and seat elevation funding considerations, and the telehealth bills being considered in Congress.

Duration: 20 min

Academia, Diversity & the Future of CRT

Apr 26, 2021

The future of complex seating and wheeled mobility is often described in terms of evolving or breakthrough technology. But the future of Complex Rehab Technology (CRT) will also be defined and shaped by its people and its leadership. Pooja Viswanathan, Ph.D., explains how her background in academia led to her to co-found Braze Mobility, manufacturer of blind-spot wheelchair sensors, and how her vision as a young, female CEO is impacting Braze Mobility and perhaps CRT as a whole.

Duration: 22 min

Power Bases & the Importance of Consumer Choice

Mar 08, 2021

Today's Complex Rehab power wheelchair bases are technological marvels — but the key to ultimate success is still the seating team's ability to understand each client's daily goals and functional requirements. Angie Kiger and Jeff Rogers of Sunrise Medical discuss the power of consumer choice, along with drive-wheel differences and the impact of suspension on everyday life.

Duration: 36 min

NCART Update: Setting Advocacy Priorities for 2021

Feb 18, 2021

As the world plans to emerge from 2020's COVID-19 pandemic, the Complex Rehab Technology (CRT) industry is working with a new administration in Washington, D.C., while also advancing ongoing policy goals. NCART's Don Clayback and Mickae Lee return to the Mobility Management podcast to update stakeholders on first-quarter priorities for 2021, which range from telehealth and remote services policies to what happens next with creating a separate benefit category for Medicare.

Duration: 29 min

How Small Providers Can Rise Above Their Competitors