The time it takes to provide a Complex Rehab Technology wheelchair and seating, which by definition are medically necessary, can be frustrating for consumers, clinicians, suppliers and referral sources. More frustration over long wait times can also occur when that medically necessary wheelchair needs repairs. National Seating & Mobility’s Gerry Dickerson and Charles Sargeant discuss why these delays continue to happen, and how streamlining the equipment provision and service system can benefit all stakeholders, including funding sources.