Two of the most common complaints from Complex Rehab Technology (CRT) consumers are how long it takes to receive their equipment and to get that equipment repaired. Gerry Dickerson and Charles Sargeant of National Seating & Mobility (NSM) discuss the policies and redundancies that are slowing down these crucial processes… and how the entire provision/service model could be improved.

This Viewpoint will provide the answers to:

• Why are documentation and repair policies important to focus on? And
  what is unfair or inefficient, inconsistent or
  redundant about current policies?
• How is everyone from the
  consumer to the funding source impacted
  by these inefficient policies that
  require the suppliers to jump through so many hoops?
• Would more streamlined processes
  eliminate current redundancies with different documentation requirements for different funding sources?
• How can repair and service policies be improved?
• So what are the next steps that
  the Thought Leadership
  subcommittees will be recommending?