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Briefly: ISS 2025 App Now Available; New ALS Navigator Helps Patients, Families with Insurance Denials
Featuring the International Seating Symposium and the ALS Association.

March 7, 2025 by Laurie Watanabe

ISS 2025 App Now Available

If you’re heading to Pittsburgh next week, download the International Seating Symposium’s (ISS) app to keep track of your educational sessions, meetings, and conference events. The cvent events app is free to download and is available in the Apple App Store and Google Play Store. Scan the QR code to access the app for downloading.

QR code for ISS 2025 appThe 2025 in-person ISS, hosted by the University of Pittsburgh at the David L. Lawrence convention center in Pittsburgh, Pennsylvania, runs Thursday through Saturday, March 20-22, with pre-conference educational workshops and Community Day (for consumers and caregivers) on Wednesday, March 19.

New ISS features for 2025 include Community Day education on March 19, and a Hands-On Zone in the exhibit hall with everyday terrains and obstacles — ramps, brick, gravel, grass, road with potholes, carpeting — that exhibitors and attendees can roll over while trying out wheelchairs. The Hands-On Zone also includes a door in a doorway, an enclosed bathtub, and parallel bars to be used for simulated transfers.


ALS Insurance Navigator Aims to Help Patients, Caregivers with Insurance Challenges

The ALS Association has launched the ALS Insurance Navigator, a free resource “designed to help people living with ALS [amyotrophic lateral sclerosis] and their families navigate complex health insurance processes, challenge denials, and access the benefits they need and deserve.”

In a February news release, the ALS Association said the Navigator is a response to stakeholders’ insurance challenges. “A recent ALS Focus survey found nearly one-third of people living with ALS experience denials for critical services, including medications, power wheelchair modifications, and in-home care — leading to delays in treatment, financial strain and increased stress on families,” the organization said.

The Navigator tool provides step-by-step instructions for appealing denials and offers letter templates and advice on building strong cases for overturning those denials.

The resource also explains, in approachable language, common insurance terms such as lack of medical necessity, medical coding, and out-of-network providers, while advising that “speaking their language” is important while communicating with insurance providers.

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